Most of our products are made to order, and we endeavor to have all orders dispatched within 5 to 15 working days. For UK customers, you can choose from First class sign for 2~3 working days £3 or special delivery : next day £6. For customers from any European countries: express shipping by DHL : 1-3 working days £10. There are two options for international shipping - Royal mail : 5-10 working days £12, and express shipping by DHL : 1 to 3 working days £20. We ship using a tracked service, which will require a signature on delivery. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.
DUTY & TAXES
We always say it's a gift on custom invoice to avoid the extra custom charges. But still please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.
Item lost during shipping
We cannot be held responsible for items that go missing due to accidents or errors caused by third party delivery companies (whether Royal Mail or other). We will always provide you with a tracking number for your order and we keep all proof of delivery which we are happy to supply to you if required.
If you are placing an order for a highly valuable item we would encourage you to select either Next Day delivery or Express delivery as these two shipping options are more secure and come with insurance.